Baloise logo

Insurance that understands life — and the brokers behind it.

One of the largest insurers in Belgium, Baloise protects private customers, the self-employed and SMEs — with brokers at the heart of how it serves every client.

Since January 2016, Wildstream has partnered with Baloise on its move to digital: apps that simplify and automate procedures for brokers and customers, digitized services built into its processes and products, and IT advice on its Agile transformation.

Baloise, Belgium · since 2016
  • Software Engineering

Digital broker tools

Offers and policies created digitally, replacing manual procedures

3-step comparison

Customers go from their family situation to a broker’s free offer online

Growing adoption

More brokers and users move onto the platform year after year

Baloise insurance journey, step 1: family situation Baloise insurance journey, step 2: price simulation Baloise insurance journey, step 3: choose an intermediary Baloise broker back office: policyholders list
Software Engineering

Digital Broker Tools

Independent insurance brokers relied on manual procedures to create offers and policies. Baloise wanted to create the best conditions for its independent brokers — and that meant giving them digital tools built for their daily work.

Decennale app

Brokers create offers and policies in a dedicated digital app, which has become popular across Baloise’s broker network.

Easier leads

Independent brokers reach new leads more easily, which gives them a competitive advantage in winning and serving clients.

Growing adoption

Over the years, the platform has expanded steadily as an ever-larger number of brokers adopted it for daily work.

What we did

Custom apps, including the Decennale tool, that let brokers create offers and policies digitally and access leads more easily.

Built around the needs of insurance brokers, the apps simplify and automate procedures that used to be manual. Brokers work from a back office that keeps policyholders, quotations and subscriptions together, while new requests arrive from customers who choose them as their broker in Baloise’s online insurance journey.

How it works
  1. A customer picks a broker in Baloise’s online journey and requests a free, tailor-made offer
  2. The broker finds the client in the back office, or adds them as a new policyholder
  3. The broker prepares the offer and the policy digitally, in apps such as Decennale
  4. Quotations and subscriptions are followed up in their own views in the back office
Key capabilities

Policyholder management

Brokers search, add and edit policyholders in one list, with company number, township and preferred language on every record.

Quotations & subscriptions

Dedicated views keep each broker’s quotations and subscriptions next to the policyholders they belong to, ready for follow-up.

Lead intake

Customers who pick a broker online submit their contact details, so each request reaches the broker ready to act on.

Technology
  • Laravel
  • Symfony
  • jQuery
  • MySQL
  • PHP
  • AWS
Impact

Broker work, taken from manual to digital

From manual to digital

Offers and policies that once relied on manual procedures are now created digitally, giving brokers one consistent way of working.

Simpler procedures

Apps simplify and automate the steps brokers used to handle by hand, freeing their time for advising clients.

Faster responses

With client records, offers and incoming leads in one digital flow, brokers can respond to customer requests more quickly.

A stronger broker channel

Tools built around brokers’ needs reinforce the broker-led way Baloise serves its customers.

Bring us a challenge like this

Tell us where your operations still depend on manual work, and we will tell you what is worth building first.